Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) govern your access to and use of celeredge.com (the “Site”) and the Celeredge application at app.celeredge.com (the “Application”), operated by Celeredge Inc., a Delaware corporation with offices at 254 Chapman Rd, Ste 208 #20362, Newark, Delaware 19702 (“Celeredge”, “we”, “us”). By accessing the Site, creating an account, clicking to accept these Terms at sign-up or first log-in (including where you register through a single-sign-on provider), or using the Application, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Site or the Application.

If you use the Application on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

2. Changes to these terms

We may update these Terms from time to time. We will revise the “last updated” date and version identifier above and, for material changes, take reasonable steps to notify active account holders and, where the change is material, ask you to re-accept before continued use. Continued use of the Site or Application after changes take effect constitutes acceptance of the revised Terms.

3. Accounts and trials

• You need an account to access the Application. You are responsible for the accuracy of your account information and for safeguarding your credentials.
• Accounts are personal to the seat holder and may not be shared across multiple individuals.
• New accounts may start with a free trial as described on our pricing page. We may change trial length or included credits at our discretion; the terms shown at signup apply for that trial.
• You must notify us promptly of any unauthorised use of your account.

4. Subscriptions and billing

• You select a plan at sign-up. If you select a paid plan, access to paid features begins once payment is completed; if you do not complete payment, we may place your account on a free trial or a limited state until payment is provided. Enterprise plans are arranged with our sales team.
• Paid plans are billed per seat, monthly or annually, at the rates shown on our pricing page at the time of purchase. Certain features consume usage credits as described in the Application.
• Unless cancelled before the end of the current billing period, subscriptions renew automatically for a further period of the same length, and you authorise us (or our payment processor) to charge your payment method accordingly.
• Fees are exclusive of applicable taxes, which are added where required by law.
• You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.
• We may change subscription pricing on renewal with reasonable advance notice.

5. Acceptable use

When using the Site or Application, you agree not to:

• Access or attempt to access another user's account, or any part of the Application you are not authorised to use;
• Reverse-engineer, decompile or attempt to extract the source code of the Application, except as permitted by law;
• Scrape, crawl or use automated means to extract data from the Site or Application other than through APIs we provide for that purpose;
• Interfere with or disrupt the integrity or performance of the Site, the Application, or the data it contains;
• Use the Application to build a competing product or service, or to benchmark it for that purpose;
• Upload content that is unlawful, infringing, or that you do not have the right to submit; or
• Harass, abuse or harm another user, or attempt to do so.

6. Your content and data

You retain ownership of the documents, data and materials you upload to or generate in the Application (“Customer Content”). You grant Celeredge a limited, worldwide, non-exclusive licence to host, store, process, transmit and display Customer Content, and to create derived and processed forms of it (for example, extracted evidence, embeddings, assessments and reports), for the purposes of (a) providing, securing, maintaining and improving the Application for you and your organisation, and (b) creating aggregated and de-identified data as described in Section 7. This licence ends when the relevant Customer Content is deleted, except for (i) de-identified and aggregated data already created under Section 7, which is not Customer Content, and (ii) back-up copies retained for a limited period or as required by law.

We do not sell Customer Content, and we do not share your identifiable Customer Content, documents, or client materials with other customers. How we handle and protect Customer Content — including AI processing, sub-processors, retention and security controls — is described in our Privacy Policy and Trust & Security commitments. Where you have a separate order form or customer agreement with us, that agreement governs to the extent it conflicts with these Terms.

You are responsible for ensuring you have the rights necessary to upload Customer Content, including any client materials, and that doing so complies with your own confidentiality and data-protection obligations, including obtaining any consents required from your clients.

7. Aggregated data and benchmarking

A core benefit of the Application is the ability to compare an engagement or organisation against peers. To provide this, Celeredge creates aggregated, statistical and de-identified data derived from use of the Application — for example, distributions of maturity and assessment scores by industry, organisation size, region and time period (“Aggregated Data”).

• De-identification. Aggregated Data is stripped of direct identifiers before it is used across customers. It does not include your name, your clients' names, your documents, your Customer Content, or information that identifies you, your clients, or any individual. It consists of statistical aggregates computed across many customers.
• Cross-customer use. You agree that Celeredge may use Aggregated Data to operate, develop and improve the Application and its benchmarks, and to provide benchmark comparisons and insights to Celeredge and its customers, including customers other than you. Aggregated Data is owned by Celeredge and is not Customer Content.
• Contribution and opt-out. Contribution of Aggregated Data is part of the service on all plans except that customers on the Enterprise plan may opt out of contributing to cross-customer benchmarks via their organisation settings or by contacting us. Opting out does not entitle you to a refund and may limit access to comparative benchmarks that depend on shared contribution.
• No re-identification. Celeredge will not attempt to re-identify Aggregated Data or to attribute it to a specific customer, client or individual, and will not represent Aggregated Data as being specific to your organisation to a third party.

8. AI processing and outputs

The Application uses artificial intelligence, including third-party AI models, to process Customer Content and generate outputs such as extracted evidence, assessments, findings, reports and recommendations (“Outputs”). Outputs are provided to support, not replace, professional judgement. You are responsible for reviewing Outputs before relying on them or sharing them with clients. As between you and Celeredge, Outputs generated from your Customer Content are treated as Customer Content, subject to Sections 6 and 7.

9. Celeredge intellectual property and licence

The Site, the Application, our frameworks library, Aggregated Data, and all associated software, design and content (excluding Customer Content) are owned by Celeredge or our licensors and protected by intellectual property laws. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Application for your organisation's internal consulting and advisory work. We may update, modify or add to the Application's features at our discretion, including through automatic updates.

10. Third-party services

The Application may integrate with third-party services you choose to connect, such as Google Drive, SharePoint, Slack, or data warehouses. Your use of those services is governed by the third party's own terms, and we are not responsible for their availability or performance.

11. Privacy and data protection

Our collection and use of personal data is described in our Privacy Policy. Where Celeredge processes personal data on your behalf as a processor, our Data Processing Addendum applies. Nothing in these Terms limits any rights you or individuals have under applicable data-protection law.

12. Disclaimers

The Site and Application are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Frameworks, assessments and AI-generated Outputs are provided to support, not replace, professional judgement; Celeredge assessments are independent alignment and readiness reviews and are not certification audits, and we do not warrant that any Output meets a particular regulatory or certification requirement.

13. Limitation of liability

To the maximum extent permitted by law, Celeredge will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising from your use of the Site or Application. Our total liability for any claim arising out of these Terms or the Application will not exceed the amount you paid to Celeredge in the 12 months preceding the claim. Nothing in these Terms excludes liability for death, personal injury, or fraud, or any liability that cannot be excluded under applicable law.

14. Indemnity

You will indemnify and hold Celeredge harmless from third-party claims arising out of (a) Customer Content you upload, including a claim that it infringes rights or was uploaded without necessary consents, or (b) your use of the Application in breach of these Terms or applicable law, except to the extent caused by Celeredge's own breach.

15. Termination

We may suspend or terminate your access to the Application if you breach these Terms, including the acceptable use provisions in Section 5, or if required to do so by law. You may stop using the Application and cancel your subscription at any time as described in Section 4. On termination, your right to access the Application ends, and we will delete or return Customer Content in accordance with our Privacy Policy and any applicable order form; provisions that by their nature should survive (including Sections 6, 7, 9, 12, 13 and 14, and Aggregated Data already created under Section 7) will survive.

16. Governing law

These Terms are governed by the laws of the State of Delaware and the federal laws of the United States, without regard to conflict-of-laws principles. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising from them, and you consent to personal jurisdiction and venue there — without prejudice to any mandatory consumer-protection rights you may have in your place of residence.

17. Contact

Questions about these Terms: hello@celeredge.com. Data protection questions: privacy@celeredge.com. See also our Privacy Policy, Cookie Policy and Trust & Security pages.